Refund policy
Return & Refund Policy – Glamoora.com
At Glamoora, we care deeply about our customers’ satisfaction and are committed to providing high-quality products and reliable service. To protect our customers and ensure fair handling of orders and returns, the following policy applies:
1. Order Verification
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All orders are subject to verification before processing.
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Orders flagged as high risk by our payment gateway may be canceled automatically or require additional verification (such as ID or payment proof).
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If the required documents are not provided within 48 hours, the order will be canceled and refunded only if verified as genuine.
2. General Return Policy
We have a 15-day return policy, meaning you have 15 days after receiving your order to request a return.
To be eligible for a return:
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The item must be in its original condition, unused or unworn, with tags and original packaging.
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A receipt or proof of purchase must be provided.
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To start a return, contact us at:
📧support@glamoora.com -
Items sent back to us without a prior return request will not be accepted.
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Once your return is approved, we’ll provide a return shipping label, address, and full instructions.
3. Non-Returnable / Non-Refundable Items
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Orders with incorrect shipping details, unverified payments, or suspected fraud.
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Perishable goods (such as food, flowers, or plants).
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Custom-made or personalized items.
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Personal care items (such as beauty products).
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Hazardous materials, flammable liquids, or gases.
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Sale items and gift cards.
4. Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate and resolve the issue promptly.
5. Exchanges
The fastest way to ensure you get what you want is to return your current item first, and once the return is accepted, make a separate purchase for the new item.
6. European Union – 14-Day Cooling Off Period
If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, provided the item is in its original, unused condition, with tags and original packaging, and accompanied by proof of purchase.
7. Refunds
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Once we’ve received and inspected your return, we’ll notify you if the refund was approved or denied.
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If approved, your refund will be processed via your original payment method within 10 business days.
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Please note that your bank or card issuer may take additional time to post the refund.
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If more than 15 business days have passed since your refund approval and you haven’t received it, please contact us at:
📧 support@glamoora.com
8. Fraud Prevention
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Any suspicious or unauthorized transaction will be reported to relevant financial institutions and anti-fraud authorities.
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Glamoora reserves the right to deny any return or refund request showing signs of abuse or fraud.
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We cooperate with payment providers to detect and prevent fraudulent activity and ensure the safety of all customers.